100,000 Lives to be Transformed for CX Delivery by 2020

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Launch of Mandela Legacy CareerBox Workforce Development Centre in South Africa
Over 15,000 youth already trained and placed in sustainable jobs

The Mandela Legacy and CareerBox have launched the Mandela Legacy CareerBox Workforce Development Centre. The centre is located at the former premises of the Thloreng Primary School, 8270 Vilakasi Street, Orlando West, Soweto, Johannesburg, Gauteng, South Africa.

The mission of the Mandela Legacy CareerBox Workforce Development Centre is to provide world-class market driven accredited workplace readiness training for South African youth. The aim is to drive a revolution in talent development ensuring the acceleration of inclusive youth employment and greater access to opportunities.

This initiative will endeavour to strengthen Gauteng’s Business Process Outsourcing (BPO) and Services sectors – and the broader Customer Experience (CX) service industries. It will be a first-mover in the provinces’ township economy revitalization.

CareerBox identifies and recruits underprivileged, unemployed yet motivated and gifted youth, ages 18–35 and provides them with soft and technical skills development programmes designed to equip them with the abilities needed to be successful in the marketplace.

“We then place them in gainful sustainable jobs with local partners and employers,” says Lillian Chege, managing partner of CareerBox. “The jobs offer pathways for career growth thereby enabling them to reach greater heights. Ultimately, our goal is to empower our young people to unlock their full potential and enable them to be agents of change in their own lives, families, communities and in the world. We firmly believe that the first step toward gainful employment will lead to a lifetime of opportunities and growth. Our focus is not just the future of a single individual, but the multiplier effect we can create in their entire community.”

To date, CareerBox has trained and placed over 15,000 youth in sustainable jobs. This collaboration with the Mandela Legacy Initiative will enable CareerBox to meet its target of transforming 100,000 by 2020.


One Day, One Step at a Time
Lindo Mandela, Tatum Keshwar and Ashton Hoorzuk: 300 Jobs for Soweto

“It is the ethos of one step at a time, one day a time and one life at a time that we undertake this great mission,” says Lindo Mandela, Director of Stakeholder Relations at Mandela Legacy who was speaking at the launch of the Mandela Legacy CareerBox Workforce Development Centre in Soweto. “Why did we begin in Soweto? It is the biggest township in South Africa and it is therefore an essential area with regards to identifying hundreds of youth requiring training and jobs.”


Former Miss South Africa, Tatum Keshwar, was also present at the launch and said the challenges are multifold and yet CareerBox, with international contact centre outsourcer, CCI, came to Soweto to change people’s lives. “Using existing infrastructure like schools they have built this centre in partnership with government. In this process they are changing individual lives which trickles down to the families they support, and in turn trickles down to the communities in which they live, South Africa, Africa at large and the world in general,” she says.

Ashton Hoorzuk, CEO of CCI South Africa says CareerBox wants to change the paradigm within the Business Process Outsourcing (BPO) space in that they want to bring 300 jobs to Soweto. “Our mission is to help young people to keep pace with the skills requirements of the private sector, and others who absorb them in the workforce, for greater customer lifecycle services, both domestically and internationally,” he says.

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