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15 Steps to Improving Customer Experience (CX)

Customer Experience (CX) requires top-bottom commitment from executives and company-wide adoption. It’s the little details that customers remember – from the way your employees treat them to the personalised services and support that they receive. You not only have to anticipate problems before they happen but also see thing’s from the customer’s point of view. This video, based on an article published by Karolina Kiwak of TechTarget and SearchCRM, summarises 15 steps you can take to improve CX in your organisation.

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