Insurance

360-Degree Customer Experience for Insurance

360-Degree Customer Experience for Insurance
Written by cxi.today

Consumers are more likely to do business with brands that allow them to control where, when and how they interact. That includes insurance providers. More than 53% of insurance non-leaders use analytics to identify customer needs in real-time. Seamless brand engagement and real-time personal interactions are driving retention and profitability. This infographic from IBM explains more.

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