Wednesday, October 25, 2017
8:00 AM PST / 11:00 AM EST
High-performing disruptors are outpacing established market leaders by committing to the opportunity created by the digital revolution.
The digital dilemma in enterprises is deepening and organizations must choose a path between digital crisis or redemption. This is the clear message from the 2017 Global Customer Experience (CX) Benchmarking Report.
Join us for a webinar where Mark Angus of cxi.today will moderate a lively discussion between Dimension Data’s Matthew Saskin and Calabrio’s Brad Snedeker on top trends highlighted in the report:
- Digital transformation with Cloud as a catalyst.
- The importance of understanding and harnessing (mass) data to deliver high-quality customer experiences.
- Enabling connected customer journeys across channels.