Telecoms

Next-Level Customer Experience in Telecommunications

Next-Level Customer Experience in Telecommunications
cxi.today
Written by cxi.today

The importance of great customer experience is unquestioned in the telecoms industry. However, the provision of good customer service has so far been dominated by troubleshooting and firefighting customer concerns, hassles and frustrations. This white paper from Oliver Wyman explains how telcos can address this and progress to the next level of customer experience.

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